FAQs

By now, you probably have some questions. Let’s help you answer some of them!

HOW MUCH DO CONSULTATIONS COST?

Your first consultation will always be free! After that, consultations will be $40/hr.

WHAT DOES A WEBSITE DESIGN JOB INCLUDE?

Website design jobs include a free consultation, 2 revisions (one in the middle of the project, one at the end), and regular text updates so that you know the status of your project. We recommend that you provide the content and branding, but if you need help with that, we can definitely help you out.

WHAT DOES A WEB AUDIT INCLUDE?

A web audit is a detailed document showcasing what you’re doing well and what needs to be improved. We cover everything from your homepage to social media to subscription lists and more. The goal is to leave no stone unturned!

WHAT PROJECTS WOULD BE CONSIDERED ONGOING?

Ongoing projects would be those that require monthly upkeep in order to be relevant such as website maintenance, SEO work, email marketing, and blog creation. If you have an existing project with us, this would considered an extra charge.

WILL I PAY EXTRA IF I WANT TO ADD EXTRAS (EXTRA REVISIONS, PAID PLUGINS AND THEMES, ETC.)

Yes. Extras take extra time, effort, and resources to get the job done, so an extra charge may be added to your invoice. We will give you a heads up if any extra costs need to be added.

WILL I PAY EXTRA IF THE PROJECT GOES OVER A CERTAIN TIME FRAME?

We will give you fair warning if we need to go over a certain time frame to finish your project. However, if delays happen due to multiple redesigns and revisions, then you will need to pay extra.

IF I DON’T LIKE YOUR WORK, WILL I GET A REFUND?

No, well, maybe. It takes time and effort to do the work we do, so normally, we don’t give out refunds. If you are unsatisfied with the finished product, we can do ONE additional revision to help make your project the best it can be. If something has come up where our team is unable to finish your project, such as prolonged illness, we will give you back your money.

IF I’M OUTSIDE OF WINDSOR, CAN I STILL USE YOUR SERVICES?

Yes. We’ve worked with clients all over Canada, the United States, Australia, and even Thailand.

CAN WE MEET FACE-TO-FACE?

Absolutely. Our office is located at 1501 Howard Avenue in Unit 101. This is where we do the majority of consultations and meetings.